Help

Use this page to find the help you need.

Before you log a support ticket for an issue, be sure to check the latest known issues here: https://integratedcare.nnswlhd.health.nsw.gov.au/orion/orion-known-issues/.

“I need to…”

• Contact the project team
• Log a support ticket (existing users) for issues, changes to your user account etc
• Refer/invite someone to be added to the system – GPs use this to invite anyone
• Request access for an LHD staff member (for LHD managers and staff members)
• Private Providers (allied health, specialists, pharmacy etc): have myself added to the platform
• Reset my password: simply email us with your username and email address orion [at] ncahs.health.nsw.gov.au or use this form.
• Log a feature request

 

Help Videos

Our help videos help users solve simple problems with having to log a support ticket and wait for us to respond.

Check them out here (we’re adding to them as we go).