The Chronic Obstructive Pulmonary Disease (COPD) Drive team participated in a Co-Designing session with patients and staff in Lismore. Patients and staff of the Pulmonary Rehabilitation Program were invited to participate. The session helped to determine where the patients’ priorities aligned with the priorities of the Drive Team.
The results of an audit and process mapping process were discussed.
What is Co-Design?
Co-design is an approach to service development that is based on the principle that the success of a service or product is determined by an understanding of the experience, needs and aspirations of all stakeholders. By involving patients, carers and clinicians in the evaluation and design of services and models of care, the Drive Team anticipates that Pulmonary Services will be more efficient, effective and offer a better experience for all involved. This method is somewhat ground breaking for the LHD and will be trialled across various Leading Better Value Care and Integrated Care initiatives under the guidance of Ken Lee, Manager, Patient and Carer Experience.
Benefits of Co-Design:
- Clinicians, patients and carers learn from each other’s preferences, expertise, life experience and sensitivities. Effective partnerships, high-quality health care, better health outcomes and improved safety are linked.
- Services that are best matched to the expectations, desires and sensitivities, contribute to fewer adverse events, work efficiencies and better health outcomes.
- A positive effect on service planning and development, information development and dissemination, and the attitudes of healthcare providers.
- Reduced healthcare costs and reduced length of stay.
Feedback received during the session was positive and the clients confirmed that the top 3 priorities identified by staff and the data were also top priorities for patients.
Ken facilitated the session with Di Goldie, Respiratory Program Manager.
“The community members seemed relaxed in our presence and spoke freely,” said Di.
“It was important to help the patients to feel confident that their experience was important and that we (health professionals) wanted to learn from them. The feedback from the clinicians was that it was great to hear what is working and what is a challenge for them,” said Ken.