Leading Better Value Care (LBVC) has been identifying and implementing opportunities for delivering value based care to the people of Northern NSW since March 2017.
Staff involved in the 8 initiatives of Tranche 1 have successfully used the Centre for Healthcare Redesign methodology to achieve exemplary improvements in the way the LHD delivers care.
Along the way, the Ministry of Health (MOH) has supported the LHD’s LBVC program and commended the outcomes achieved.
MOH recently approached Wayne Jones, Chief Executive, NNSWLHD to capture stories in video of managers, clinicians and patients talking about the clinical initiatives/care received, their successes to date and how it is envisaged LBVC will change the system going forward.
The LBVC initiative of particular focus was the Osteoarthritis Chronic Care Program (OACCP).
Staff involved in LBVC from the LHD and from Primary Care are championed by Wayne who sees great value in the work being achieved through integrating care.
“What we have now is a far more streamlined, connected set of services than prior to LBVC.
“We transfer [patients] care from hospital to the community with the GP being the pivotal component of the oversight of their care,” said Wayne.
Vicki Rose, Director, Integrated Care & Allied Health Services was also interviewed and spoke of the patient centred approach being encouraged by MOH.
“The Ministry has now clearly put patient centred care at the forefront of how we deliver our services and they are giving us the tools for measuring feedback from patients from their outcomes and from their experiences,” said Vicki
Gary Disher, Manager, Strategic Reform Branch at MOH oversaw the video shoots, together with video producer, Alvaro Del Campo from Quick Clips.
“The purpose of these videos is twofold – to bring the LBVC initiatives to life for NSW Health staff who may not be involved in an LBVC initiative, and to provide a patient and clinician perspective of being involved with the initiative,” said Gary.
The reaction to the videos has been overwhelming on many levels.
“The people interviewed show a depth of commitment to the initiative and the effort needed to implement, scale and sustain change.
For those who have been designing and implementing LBVC initiatives, to hear the impact of their work on health outcomes from a patient’s perspective is a very humbling experience,” said Gary.
Capturing the patient experience was extremely important to MOH throughout the whole process and it is quite powerful to hear from Josephine Unsworth, a patient of the SOS Clinic.
“How do you say thank you when something has given you your freedom, your confidence, your life back?” said Josephine.
The two videos from Northern NSW are part of a series of videos being developed by MOH and are currently available on the NSW health Intranet.
The series covers LBVC initiatives such as Chronic Heart Failure, OACCP and Chronic Obstructive Pulmonary Disease. More will come.
The two videos from Northern NSW are located via the OACCP tab at this link: http://internal.health.nsw.gov.au/vbhc/osteoarthritis.html.