General Information

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Referrers and practice managers will find a range of resources below, including:

1. Quick Reference Guides (“QRGs” and sometimes called Quick Start Guides)
2. Demonstration videos (which you can download to your computer if needed)
3. Fully interactive click-through training videos

Practice Managers are encouraged to provide suggestions for support materials/resources to help eReferral use in their practice. If you would like to see any resources added, just contact the project team.

For applicable practices, eReferrals can be implemented under a QI PIP: refer to this Healthy North Coast (PHN) page for more information.

Quick Reference Guides

Best Practice

• eReferral Quick Start Guide Best Practicev2 (Right-Click to Save-As or click to open in new browser [PDF])

Medical Director

• eReferral Quick Start Guide Medical Director (Right-Click to Save-As or click to open in new browser [PDF])

Genie

• Genie eReferrals Quick Start Guide (Right-Click to Save-As or click to open in new browser [PDF])

Videos

The project team has produced two kinds of videos.

• Demonstration videos with no interaction: used for refamiliarisation and pre-training.
• Fully interactive/clickable videos which walk referrers through the referral creation process.

There are videos for the main supported Clinical Information Systems, Best Practice, Genie and Medical Director (these systems comprise the majority of the GP referrer market). The SmartForms should operate in a near-identical way in other systems, so the videos can help users of other practice systems.

Please note, there is no voice over to these videos. The videos are interactive and guide you through by having you click and perform key tasks to aid learning. At some points, the videos will stop and waiting for your input. At these points, you will receive clear instructions where to click.

Best Practice

• Send an eReferral with Best Practice
• Checking Referral Status Updates and Parked eReferrals in BP

Medical Director

• Send an eReferral with Medical Director
• Checking Referral Status Updates and Parked eReferrals in MD

Genie

• Send an eReferral with Genie
• Checking Referral Status Updates and Parked eReferrals in Genie

Other videos

• General watch-along demonstration showing to send an eReferral
• Attach Documents to an eReferral – watch this to learn how to find a document (eg radiology, pathology, care plan, etc) to an eReferral if the document doesn’t appear in the list.