eReferrals Help Page

eReferral-capable Services

The current HealthLink SmartForm-based eReferral capable services are available by opening HealthLink Forms and selecting NNSWLHD – eReferrals.

The current list can be downloaded here.

Referrers can open HealthLink Forms in Best Practice, Medical Director, PracSoft, Shexie, ZedMed and Genie for the latest list. A secure web form is also available for those without these practice management systems – contact HealthLink on 1800 125 036 or on helpdeskhl@healthlink.net for access to the webform.

To request other services be considered, please use this form.

General Information

For help, log a request on this page.

HealthLink’s SmartForms supports Best Practice, Medical Director, Shexie, PracSoft and ZedMed and Genie at present. It works best with the latest versions of each (this is especially the case for Best Practice).

GPs and practice managers will find a range of useful resources below, including:

  1. Quick Reference Guides (“QRGs” and sometimes called Quick Start Guides)
  2. Demonstration videos (which you can download to your computer if needed)
  3. Fully interactive click-through training videos

If you would like to see any resources added, just contact the project team.

For Practice Managers

eReferrals can be implemented under a QI PIP: refer to this Healthy North Coast (PHN) page for more information.

To help prompt/remind GPs about eReferral clinics, this downloadable resources are free to use. The LHD will maintain the currency of these items.

  • downloaded here – print and laminate for lunch room/breakout area of GP office.

Practice Managers are encouraged to provide suggestions for other materials.

Frequently Asked Questions

Click here to see FAQs (or suggest others).

Current issues and change requests from GPs

Located here. Note, the LHD has a list of form improvements identified through testing that have been communicated to HealthLink.

Quick Reference Guides

Best Practice

Medical Director

Genie

Procedures

Videos

The project team has produced two kinds of videos.

  • Demonstration videos with no interaction: used for refamiliarisation and pre-training.
  • Fully interactive/clickable videos which walk GPs through the referral creation process.

For GPs, there are videos for each of the supported Clinical Information Systems – Best Practice, Genie and Medical Director.

Please note, there is no voice over to these videos. The videos are interactive and guide you through by having you click and perform key tasks to aid learning. At some points, the videos will stop and waiting for your input. At these points, you will receive clear instructions where to click.

Best Practice

Medical Director

Genie

Other videos